All Casa 3-of-5 Key Shield balances can be recovered and accessed using widely available open-source software. The instructions for how to do so are sent to each customer when they sign up for Casa. The customer is kept fully in control of his or her own funds. They are never dependent on Casa or Casa tools to access their bitcoin. Casa Keymaster makes using multisig much easier, but it is important that ease-of-use never comes at the cost of full control or full dependence.