Expert Support
We can’t rely on our customers to be cryptocurrency experts, or even experts in our system. Expert support allows our software to serve a wider range of potential users.
Expert support also helps users through catching edge cases and bugs. Casa does not use invasive user-tracking tools in our software because these tools can be used for attacks. Instead, we’ve designed a 24/7 support service that quickly captures issues from users, solves the problem, then transfers knowledge across teams and customers to prevent the same issue from occurring again.
This creates a virtuous cycle where expert support captures product feedback for the Design and Engineering teams responsible for updates and new features. The resulting system grows more resilient over time.
Last modified 1yr ago
Copy link